Terms and Conditions
1. About these terms
These terms govern your use of this website. They do not govern our services: every engagement — including importer of record, exporter of record, indirect customs representation and VAT services — is governed exclusively by the onboarding agreement signed between you and the relevant Occendra entity, including its provisions on liability and indemnities. If anything here conflicts with a signed agreement, the agreement prevails.
2. Who we are
This website is operated by Occendra AB, Storgatan 81 C, 262 35 Ängelholm, Sweden, phone +46 431 46 20 22. Our United Kingdom entity is Occendra Ltd, 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom, phone +44 20 3769 0575.
3. Information, not advice
The content of this website is general information about customs and VAT topics. It is not legal or tax advice, it may not reflect the most recent changes in law, and it does not account for your specific circumstances. Do not act on it without obtaining advice on your own situation. Reading this website, or sending us an enquiry through it, does not create a client relationship.
4. Enquiries and forms
Submitting the contact form or the shipment-details form is a request for us to assess your situation. It does not oblige us to accept an engagement, and it does not commit you to one. We take on a role — such as importer of record — only after our risk assessment and a signed agreement. How we handle the personal data in your submission is described in the Privacy Policy.
5. Intellectual property
The Occendra name, mark and the content of this website belong to Occendra AB or its licensors. You may view, download and print pages for your own internal business use. Any other reproduction or use requires our prior written consent.
6. Acceptable use
You must not misuse the website: no attempts to gain unauthorised access, no interference with its operation, no scraping at scale, and no uploading of unlawful or malicious content through the forms.
7. Third-party links
Links to third-party sites, including LinkedIn and the booking calendar, are provided for convenience. We are not responsible for their content or their handling of your data.
8. Liability for this website
The website is provided “as is”. To the extent permitted by law, we accept no liability for loss arising from reliance on the website’s content or from its temporary unavailability. Nothing in these terms limits liability that cannot be limited by law. Liability in connection with our services is addressed in the onboarding agreement, not here.
9. Changes
We may update these terms from time to time. The date of the current version is shown at the top of this page; continued use of the website after a change means you accept the updated terms.
10. Governing law
These website terms are governed by Swedish law, and disputes about them are subject to the jurisdiction of the Swedish courts. Questions about these terms: contact us.